Hey There. I'm Dylan Rose, A dedicated First Line Support Specialist with over 7 years of experience in customer-facing tech environments. I thrive on solving problems, improving user experiences, and indulging my tech hobbies.
Below you'll find a detailed overview of my professional journey, past testimonials, skills, and accomplishments.
Whether you're a recruiter, collaborator, or just curious, feel free to explore or download a copy of my CV below.Quick Links
Core Skills
- Customer or Merchant Support & Troubleshooting
- Technical Documentation & Testing
- Log Hunting for deeper investigations
Hobbies
- 3D Printing
- Hardware Hacking
- Mountain Biking
- Cars and Motorcycles
- Smart home integrations
My Certificates
Testimonials
"Your dedication to thorough research and attention to detail is truly impressive. It's evident that you invest the time and effort needed to delve deeply into your tasks, ensuring that all aspects are thoroughly explored and understood. This not only enhances the quality of your work but also contributes significantly to the team's success. You're a reliable and supportive colleague. Your willingness to collaborate and assist us demonstrates your strong teamwork skills and makes the work environment more enjoyable and productive for everyone. Your positive attitude and willingness to share knowledge make you a valuable asset to our team."
"Dylan exhibits an exceptional ability to swiftly grasp the entirety of our work, along with any new procedures that are introduced. This skill is a notable strength of his, enabling him to manage technical inquiries with impressive ease and efficiency. His rapid comprehension not only enhances his own performance but also positively impacts the team. Dylan is equally diligent and precise, which contributes positively to uncovering new insights or addressing unresolved issues. Moreover, Dylan consistently demonstrates a willingness to assist and go above and beyond for the team."
"Dylan consistently demonstrates a methodical approach when addressing issues with the payments team. He thoroughly conducts his research before escalating matters, which enables the team to respond more swiftly and efficiently due to the comprehensive groundwork he has already completed. Additionally, Dylan consistently exceeds expectations in all tasks he undertakes, showcasing his dedication and commitment."
"I hold Dylan’s performance for Q4 in high regard, as he has consistently exhibited a strong commitment, adaptability, and a proactive mindset in his role. His dedication to delivering value is particularly evident in his efforts to improve processes and devise solutions that enhance team operations. Dylan has also demonstrated remarkable adaptability, seamlessly adjusting to shifting priorities while maintaining a high standard of work. His problem-solving skills and initiative have already made a significant impact. Additionally, I am impressed by the innovative example of the web page for online ordering, which addresses a critical need for our merchants by providing ease and convenience."